Shipping & Returns
Shipping Policy
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The domestic shipping method is by USPS for domestic and international and DHL for international. Standard shipping packages should arrive within 2-5 days after shipped. Express shipping fare packages should arrive on the next day after shipped. International Shipping fare varies depending on country and weight and packages should arrive between 10-15 days max.
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Shipping times do not include production times which can take from 2-7 days. A tracking number will be sent to the email address provided by the customer.
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*Packages may be delayed due to high demand in holiday season*
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IMPORTANT: Pachis Designs Inc is not responsible for any lost, stolen or damage packages by the courier.
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Insufficient or Incorrect Address
If a package is returned to the sender (Pachis Designs Inc ) due to insufficient or incorrect address, the client is responsible to pay for the second shipping fare. We will contact the client if this happens with an invoice for the shipping cost.
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Taxes and Duties
Any applicable taxes and duties are not included in the checkout total and the customer is responsible for any extra duty charges. These are determined by the customs agency in the destination country. The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
Return & Exchange Policy
Exchanges
Unfortunately we don't offer product exchanges. The best way to ensure you get what you want is to return the item you have to corresponding return address on the package, and once the return is accepted you will receive a confirmation email stating the status of your refund at which point you can make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Exceptions / non-returnable items
Certain types of products cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
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We have a strict 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you need to book your return/refund/exchange request filling out the Return Order Request form HERE Please make sure you include the essential information shown below:
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1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: detailed explanation of your request.
3. Contact information
If you have additional questions you can reach us at info@pachisdesigns.com
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